Jeni,
I just finished a video call with Erin and saw two very happy dogs and the happy family. FYI, Erin got there (Animal Reception Centre) 4 hours after the arrival, there was absolutely no wait and she thinks she could have gotten them an hour or so earlier, so things are very smooth at Heathrow. I can tell by watching them in action that they had a great flight and no trauma or upset whatsoever, and we can’t thank you enough for all you did to accomplish the successful relocation.
Sincere thanks,
Judy
I am writing this for owners of animals that are concerned about relocating their 4 legged family. I had been transferred to Hawaii and have 2 cats which are my children, I had started to do all of the pre-work myself for their travel to Hawaii, which is very complicated, I was having a hard time interpreting all of the paperwork and what needed to be done, a co-worker of mine had recommended Petsfly.com, I called and right away I felt at ease, the company was very friendly and up to date on all of the regulations with the airlines and the state of Hawaii. My point of contact was Jeni, she was wonderful, not pushy and seemed to have the love for animals that I do, I hired petsfly.com to transport my precious cargo from Maryland to Hawaii. They were very patient and understanding, they gave me a tracking number so that I could watch on the internet the specific locations of my girls, they picked them up at my home in Maryland, insuring that the carriers and all of the labels were in the correct spots and ensured us that things were on schedule and they would take good care of our girls. When the girls arrived in Hawaii, they got the girls off of the plane and to the quarantine office ensuring that all the paperwork was in order for same day release. I got a call from Carrie that she and my girls were on their way to my home, when they arrived she brought the carriers inside and stayed with me and the girls till she saw that they were fine and that I was a very happy recipient of my precious cargo. Petsfly.com was a God sent and I would highly recommend them and their excellent service.
Cindy
We were so happy to have Katie help us through Poppy’s move. She took the time to work through each stage with us. We are so appreciative of her efforts and her expertise. Poppy made it safely to our new home in the UK and we couldn’t be more happy!
Just wanted to say that all went great for the pickup (in Dallas, Texas). I was a little nervous when first spoke to the drivers, but when I met them all my concerns were resolved. Uta was more than happy to load up and go with them ! The driver took the time to get to know Uta, and walked me through everything. He was very reassuring and it says a lot that you had a customer here thinking I am not letting this guy take my dog and by the end I was completely confident that my dog was in great hands and felt silly about my earlier concerns.
Thanks, Sarah
Thank you so much for everything! The cats arrived safe and cleared after about 3 hrs. They were fairly scared (especially Java-such wide eyes) but are settling into their new home. They send their meows and thanks. Thx again, Joanne and Mary
Hi Jeni,
Thanks for everything. The babies arrived safe and sound…the guys ended up being soooooo sweet. One of them even drove me back to the train station so I wouldn’t have to take the bus with the kennels. It was a 5-7 minute drive. Soooo nice…I appreciate you taking care of everything…We will call you when we come home.
Ineke
I have to admit, I was very anxious about Mildred’s relocation to Germany. We were concerned about the long flight and what to expect along the way. Katie put our fears at bay by keeping us updated with each step. From check-in, flight departure to arrival, customs clearance and delivery, we were happy to know what was going on. Now our family is all together again.
Here’s Michelle – an American born Cardigan Welsh Corgi who flew to Finland in May 2011 by the help of PetsFly. Thank you – our puppy was happy and healthy when she arrived. She had had a long journey but you guys had taken excellent care of her. Today, she is just as cute as she was 2 months back when we got her out of the plane. She has just won her very first, but definitely not last, ribbon at her first dog show 
Taija
There are other pet movers out there that are so unprofessional and don’t even remember you when you call again. I’m so happy that I followed my instinct and didn’t sign an agreement with them and kept looking until I found you guys!! It was such a life saver…Sending an animal anywhere is stressful and a LOT of paperwork much less a 70lb dog to England…in December, with airport closures. I’d of lost my head of hair if I hadn’t had your help. & Bongo’s parents are just as, if not more, pleased with your help now that they have their boy back with them!
Jade
Jeni,
I want to thank you for all of the care you have provided for Daisy over the years. We always felt comfortable leaving her in your hands.
Sadly, just as we were about to make plans for this year’s flight, Daisy had plans of her own–to fly to heaven. We miss her very much.
If you ever need references, please count on us.
Again, thank you so much.
Dick & Ginny
Maximus made it here safely. He had a very rough flight…..but once he realized who I was when he got here, he was so excited. I can’t thank you enough for the wonderful service that you provided. Brian and I will definitely refer you to any friends who are looking to get their pets over to the UK. Thanks again for all of your help. Our family is finally complete again…..Jennifer
My baby is coming! I know she will be fine. I can’t wait to have her back. Thank you so much petsfly.com you have made this completely stress free for me. I know I will definitely recommend you to everyone I know who has a pet!
Kimberly
Thank you soooo much for taking care of all the arrangements! We are sooo excited to see Cocoa and Cleo today! You have been wonderful!!
Hi Jenny,
Thank you for the superb job you did getting Paddy and Charlie to us,you are a star!!
Regards the Watt family
